RETURNS & EXCHANGES

In the event that you are unsatisfied with your order(s) and wish to return it to us, you may return the goods within 7 days in its original packaging with tags intact if the order was shipped locally in Singapore.

For international returns, we allow returns from international orders for 21 days.

You may return to the following address:
Alternatespace Pte Ltd
115 King George’s Avenue
#03-02
Sinapore 208561

However, please note that returns must be covered by customers. We suggest that customers use their local postal service or courier for returns.

Upon receiving the returned product(s), Seek will process a refund immediately. Seek also reserves all rights to process the refund and will only do so if the product(s) returned is/are in its original condition and packaging.

We do not offer exchanges at Seek.

We aim to process refunds for returns/exchanges within 7 working days. Refunds will be made via the payment mode selected at checkout, i.e if payment was made by Paypal, your refund will be processed to your Paypal account.

Unfortunately, we do not offer the service of returning orders to Seek stores. All returns have to be made via postage to the following address:

Alternatespace Pte Ltd
115 King George’s Avenue
#03-02
Sinapore 208561

PRODUCTS

We do our best to restock popular models and colours but there is no guarantee that there will be a restock in the event that the item is sold out.

All sizes and colours available will be displayed on the product page itself.

A size chart link is available on the product page with regards to the brand’s individual sizing chart.

We are licensed by the brands for all products available at Seek. They are 100% authentic.

Delivery and Pickup

We offer worldwide shipping. When ordering, you may select the location to which the order is shipping and shipping charges will be provided when country is entered.

With that, you may begin the checkout process.

For orders placed in Singapore, you are entitled to free local shipping when you spend S$150 and above.

Delivery for local orders will take 7 working days to dispatch. For international orders, shipping will take between 7 to 14 working days.

Once payment is successful and your order is ready to ship, a tracking number will be emailed to you so that you may track the status of your order.

All local orders will be shipped via a courier service. In the event that you are not around to receive your parcel, the courier service company will leave you with instructions via email, SMS or a phone call to re-arrange for a delivery as a signature may be required upon successful delivery.

As for international shipments, all shipments will be done via an international delivery service. If you are not around to receive your parcel, the driver will leave a card with instructions on how to arrange for a re-delivery at your convenience.

For orders placed online, we provide additional shipping address, should the shipping address be different from the billing address. However, if you have made a mistake while keying in your address, please contact us immediately with your order details so that we may amend it. If the order has left the warehouse, we are unable to change the shipping address.

When ordering items from Seek, you are responsible for assuring the product can be lawfully imported into your country.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the shipping price.

PAYMENT AND PURCHASES

After placing an order and making a payment, we will email to confirm if you order has been received and is being processed.

You will receive a dispatch email with a tracking link on your order. Alternatively, you can log on to your account and track the status of your delivery in your order history.

You will need to follow as to how to making changes to your prospective order before you submit it to the website at the checkout. However, once your order has been placed, we regret that we are unable to help with cancellation. Please make sure to double check that your shipping and billing information is correct before submitting your order.

If an item is missing or an incorrect item was dispatched to you, please contact our Customer Service team with your order number and the name of the item that is missing or incorrect. We will do our best resolve this as quickly as we can.

In the event that the item you ordered is unavailable due to unforeseen circumstances or technical glitches, we will email you to inform you with regards to the cancelled order. We will also process a refund if payment was made.

If you have placed a successful order it will be acknowledged by an order confirmation via email.

If you have not received your order confirmation please check the following:

• Check your spam folder for the confirmation email

• Make sure you are checking the correct email address which you have registered to your account

• Check that your payment has been successful via your bank or Paypal account. If your payment has not been successful then please note that the order will not be successful.

If you have not received your order confirmation within 12 hours of placing your order please do not hesitate to contact us.

Currently, we only accept payment via PayPal.

We offer shopping in the following currencies – SGD, THB, IDR, HKD, MYR and USD. However, please note that all final transactions will be done in SGD.

Yes, Seek accepts gift vouchers. To utilize a gift voucer, please key in your unique code provided when the gift voucher was sent to you.

When checking out, you will be prompted to key in your promo code (if any) and the new billing charges will appear upon taking the promo code into consideration.

MY ACCOUNT

Yes, an account is required when you want to place an order. Creating an account is a one-time process as all your information will be saved under your account to allow a faster check-out on your next order. It also allows you to track your orders.

You can reset your password by clicking on ‘Forgot Password?’ link when attempting to log in. We will send you a link to reset your password.

CONTACT US

If you wish to get in contact with us regarding your online order, please contact us at info@seekofficial.com

For media and marketing enquiries, you can contact us at info@seekofficial.com.

We have several stores across the region. Please click here for our store locator. Operating hours are also mentioned in the store locator page.

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